Role Overview – Royal Pets Clinic is looking for a qualified and motivated Receptionist with minimum 1 year of experience in a similar position to join our dedicated team in Dubai. This position is ideal for professionals with excellent communication and organizational skills who can manage front desk operations, support client service, and contribute to a professional, supportive, and friendly work environment.

Front Desk Management – You will manage the front desk by greeting clients and their pets warmly, checking in appointments, answering phone calls, responding to inquiries, scheduling appointments, and ensuring smooth reception operations that create positive first impressions and support efficient clinic workflow.

Appointment Scheduling and Coordination – You will schedule and coordinate appointments for veterinary consultations, procedures, grooming, and other services. Effective scheduling involves balancing appointment availability, managing veterinarian calendars, accommodating urgent cases, confirming appointments, and optimizing clinic capacity utilization.

Client Communication – You will communicate with pet owners regarding appointments, services, treatment plans, medication instructions, follow-up care, and general inquiries. Clear, compassionate communication helps clients understand pet care recommendations and builds trust in the clinic's services.

Administrative Support – You will provide administrative support including maintaining client and patient records, processing payments, managing invoicing, handling documentation, filing records, and supporting various administrative tasks that enable the veterinary team to focus on animal care.

Client Service Excellence – You will deliver excellent client service by being attentive to client needs, handling concerns professionally, providing information about services, creating welcoming experiences, and ensuring pet owners feel valued and confident in the care their pets receive.

Record Management – You will maintain accurate records of client information, patient histories, appointment schedules, payment transactions, and clinic activities using practice management software or systems, ensuring data integrity and accessibility.

Customer Service Orientation – Strong customer service orientation is important for creating positive experiences for pet owners, showing empathy for their concerns about their pets, handling difficult situations diplomatically, and building loyalty to the clinic.

Computer Proficiency – Proficiency with computers, practice management software, scheduling systems, and basic office applications supports efficient appointment management, record keeping, and administrative functions.

Attention to Detail – Strong attention to detail is important for accurate record keeping, proper appointment scheduling, correct billing, and ensuring all administrative tasks are completed thoroughly and correctly.

Animal Comfort – Comfort around animals and understanding of basic pet handling or behavior is valuable in a veterinary clinic environment where you'll be near pets daily and may need to assist with basic handling during check-in.

Language Skills – Excellent command of English is required. Additional language skills are advantageous in Dubai's multicultural environment where you may serve clients from diverse backgrounds.

How to Apply:

Please read requirements before sending CV. Interested candidates are welcome to send their CV to islam@royalpetsclinic.com with the subject line "Receptionist Application - [Your Name]". Please highlight your minimum 1 year of experience in a similar receptionist position, specifying the industry or setting (veterinary clinic, medical clinic, customer service, etc.). 

About Company:

Royal Pets Clinic is a veterinary clinic in Dubai committed to providing quality pet care and excellent client service. The clinic values professionalism, compassion, and creating welcoming experiences for both pets and their owners, fostering a supportive work environment for team members dedicated to animal health and welfare.