Technical Support Overview The Junior IT Help Desk Support role focuses on providing first-line technical assistance to end-users. This position ensures that hardware, software, and network issues are addressed promptly to maintain smooth business operations and minimize downtime.

Hardware Troubleshooting Responsibilities The role involves diagnosing, repairing, and troubleshooting hardware problems across desktops, laptops, printers, and peripheral devices. Efficient resolution of hardware issues is critical to supporting user productivity.

Software and System Management The position includes installing, configuring, and updating applications and operating systems. The Junior IT Help Desk Support ensures that all software is correctly deployed and maintained to meet organizational standards and compliance.

User Account Setup and Maintenance Setting up and managing user accounts, access rights, and system permissions is a key responsibility. The role ensures security protocols are followed while providing smooth access to required systems for employees.

End-User Assistance and Communication Providing technical support to end-users involves actively listening, troubleshooting issues, and guiding staff through problem resolution. Strong communication and interpersonal skills help in building trust and ensuring effective service.

Documentation and Reporting Maintaining accurate records of issues, resolutions, and system updates is part of daily responsibilities. This documentation supports trend analysis, reporting, and continuous improvement of IT services.

How to Apply

Interested candidates who meet the experience and technical requirements may submit their CV via email to: Ushes.Na@drlmanagement.com

About Us

DRL Management is a UAE-based company providing professional IT, administrative, and operational services. The organization is committed to creating efficient, reliable, and innovative solutions for clients while fostering a collaborative and growth-focused workplace.