Role Overview – AL Faneim is looking for a dependable and technically capable IT Executive to support the company’s day-to-day technology operations. The role will focus on maintaining IT systems, assisting employees with technical issues, managing hardware and software, and helping ensure that the organization’s technology environment remains secure, reliable, and efficient.

IT Support – Provide timely technical assistance to employees and help resolve day-to-day hardware, software, network, and system-related issues with minimal disruption to business operations.

Hardware Management –  Assist with the setup, maintenance, and troubleshooting of computers, laptops, printers, scanners, and other IT equipment. Keep track of company hardware and coordinate replacements or repairs when required.

Software & Application Support – Install, configure, update, and troubleshoot approved software and business applications. Help users understand and effectively use the systems required for their daily responsibilities.

Network Support –  Monitor basic network connectivity and assist with troubleshooting issues involving internet access, Wi-Fi, local networks, and related IT infrastructure.

User Account Management – Assist with employee account setup, access permissions, password-related issues, and user access requests while following established company procedures.

System Maintenance – Support routine IT maintenance, software updates, system checks, and other activities that help keep company technology operating smoothly.

Troubleshooting & Problem Resolution – Investigate technical problems, identify likely causes, and implement practical solutions. Escalate complex issues to the appropriate technical team or service provider when necessary.

IT Asset Tracking – Maintain accurate records of IT equipment, software, assigned devices, and related assets. Help ensure company technology resources are properly accounted for and maintained.

Data & Backup Support – Assist with routine backup procedures and help ensure important business information is handled appropriately. Report potential data or system issues promptly.

Cybersecurity Support – Follow and support basic IT security practices, including secure access management, software updates, device protection, and appropriate handling of company information.

Vendor Coordination – Coordinate with external IT vendors, service providers, and technical support partners when repairs, installations, maintenance, or specialized assistance are required.

Documentation & Reporting – Maintain records of IT issues, equipment, system activities, maintenance work, and completed support requests. Prepare basic reports for management when required.

Employee Technical Assistance – Guide employees through common technical issues and provide clear instructions when introducing new software, equipment, or IT processes.

IT Operations Monitoring – Keep an eye on the overall performance of essential IT systems and promptly report recurring problems, technical risks, or service interruptions.

Technology Improvements – Assist management in identifying practical technology improvements that can increase productivity, strengthen reliability, and improve the overall user experience.

Confidentiality & Data Protection – Handle company systems, credentials, files, and business information responsibly. Maintain appropriate confidentiality when working with sensitive organizational data.

General IT Support – Assist with additional IT-related projects, installations, system upgrades, and administrative tasks as required to support the wider organization.

How to Apply:

Interested candidates can send their updated CV to mehvish@alfaneim.com. Please mention IT Executive as the position in your application and highlight relevant IT support and technical experience.

About A Company:

AL Faneim is a professional organization where reliable business operations and effective technology support are essential to maintaining day-to-day efficiency. The IT function plays an important role in supporting employees, maintaining systems, and ensuring technology remains dependable across the organization.