Job Overview: We are currently looking for an energetic and service-oriented Front Office Team Leader to join our team at ECOS Dubai Hotel in Al Furjan. This role will be responsible for supervising the front desk team, ensuring smooth check-in and check-out operations, and delivering excellent guest experiences.

Key Responsibilities: The Front Office Team Leader will oversee daily front desk operations, handle guest queries and complaints, manage staff schedules, and ensure compliance with hotel standards. You will act as a role model for the front desk team, maintaining high service standards while assisting management with reporting and operational needs.

Work Environment: This role is based in the vibrant ECOS Dubai Hotel, a property known for its modern hospitality and guest-centric culture. You will interact with international guests and collaborate with different departments including housekeeping, reservations, and concierge to provide seamless guest experiences.

Growth Opportunities: As part of HMH Hotel Group, we provide career advancement opportunities to ambitious employees. High performers will be considered for supervisory or managerial roles within front office operations, and internal training programs are provided to strengthen leadership and customer service skills.

Required Skills in Practice: The ideal candidate will have strong communication, problem-solving, and organizational skills. Knowledge of hotel booking systems, guest management software, and front desk operations is essential. The ability to handle pressure, manage a team, and maintain a professional appearance is also required.

Work-Life Balance & Culture: At ECOS Dubai Hotel, we promote a positive workplace culture with a focus on teamwork, respect, and guest satisfaction. Staff are recognized for their contributions and encouraged to grow both personally and professionally. Our hotel environment combines modern hospitality with traditional service excellence.

How to Apply:

Interested candidates should send their updated CV to sajjad.hussain@hmhhotelgroup.com with the subject line “Application – Front Office Team Leader”. Only shortlisted applicants will be contacted for interviews. Early applications are encouraged.

About Us:

ECOS Dubai Hotel at Al Furjan is a part of the HMH Hotel Group, a leading name in hospitality across the region. We are committed to delivering exceptional guest experiences with a focus on comfort, innovation, and personalized service. Our team takes pride in maintaining high hospitality standards while creating a welcoming environment for both guests and employees.