Customer Interaction Management: The Front Office Customer Happiness Specialist plays a key role in welcoming clients, managing daily customer interactions, and ensuring every visitor receives a professional and positive experience while representing the organization with confidence and courtesy.

Communication and Support Services: This role involves handling inbound and outbound communication through calls, emails, and face to face interactions, providing clear information regarding services, schedules, and procedures while maintaining accuracy and consistency in all customer communications.

Customer Journey Coordination: The position requires active coordination with internal departments to ensure smooth service delivery, timely responses, and effective follow ups that enhance customer satisfaction throughout the complete service journey.

Issue Resolution and Service Recovery: The specialist is responsible for addressing customer concerns and complaints with professionalism, empathy, and problem solving skills, ensuring resolutions align with company policies while maintaining customer trust and loyalty.

Data Handling and System Updates: Accurate data entry and record management across internal systems is essential, ensuring customer information is updated, organized, and securely maintained to support operational efficiency.

Professional Front Office Operations: The role supports overall front office operations by maintaining a welcoming environment, managing appointments, assisting walk in clients, and ensuring the reception area reflects a high standard of professionalism.

How to Apply:

Interested candidates are invited to submit their updated CV to career@e-dc.com with the subject line Customer Happiness Specialist. Applicants may also share their CV through direct message for initial review.

About Us:

Excellence Driving Centre is a well established organization committed to delivering high quality driving education and customer focused services. We pride ourselves on professionalism, innovation, and a supportive work culture that values teamwork, growth, and excellence in customer experience.