Technical Support Role: NECC is seeking a skilled Desktop Support Associate to join our team in Dubai, with occasional travel to Abu Dhabi. The ideal candidate will be responsible for maintaining and supporting desktop infrastructure, including macOS, iOS, and Microsoft tools, ensuring a seamless and secure IT environment.

Expertise with Apple Ecosystem: The candidate must have strong knowledge and hands-on experience in supporting MAC OSX and iOS environments. You will be expected to troubleshoot device issues, provide training to users, and maintain an updated fleet of Apple hardware and software.

Mobile Device Management: Familiarity with any Mobile Device Management (MDM) solution is a must. You’ll be managing device enrollments, applying security policies, and ensuring compliance across devices.

Microsoft Tools & Cloud: You should be proficient in Office 365 and EntraID (Azure Active Directory) for user management, email configuration, and collaboration tools. Your day-to-day work will include responding to user queries and resolving account-related issues efficiently.

Communication & Field Visits: Strong communication skills are essential. The role involves regular coordination with remote and on-site teams and may include field visits to Abu Dhabi, hence a UAE driver’s license and personal vehicle are required.

Preferred Knowledge Areas: An understanding of Cybersecurity principles, networking basics, and experience working with IT Service Desks will give you an edge. You’ll be expected to identify threats and support network connectivity across locations.

ITIL Awareness: Familiarity with ITIL frameworks is an additional advantage. Candidates who understand structured IT service delivery processes and incident management will be better equipped to excel in this position.

How to Apply:

If you’re a motivated IT professional ready to contribute to a dynamic work environment, we’d love to hear from you. Please send your CV to consultinghr@necc.org and mention "Desktop Support Associate" in the subject line.

About Us: At NECC, we’re committed to delivering reliable technology solutions to help our teams operate efficiently. With a focus on security, scalability, and innovation, we provide responsive and proactive IT support for a seamless digital workplace. Join us and grow your career in an environment that values expertise, collaboration, and continuous learning.