Role Overview: United Al Saqer Group L.L.C is seeking a professional and customer-focused Customer Service Representative to support customer inquiries and deliver a positive service experience in Abu Dhabi. The role involves responding to customer questions, providing accurate information, handling complaints, maintaining customer records, and coordinating with internal departments to resolve service-related issues. The ideal candidate should have strong communication skills, patience, and a commitment to providing reliable customer support.

Customer Support and Communication: Respond to customer inquiries through appropriate communication channels, including phone calls, emails, and other service platforms. Provide accurate information about services, procedures, and relevant company processes. Listen carefully to customer concerns and offer appropriate assistance. Maintain a polite, professional, and helpful approach during customer interactions. Direct complex inquiries to the relevant department or supervisor when necessary.

Complaint Handling and Issue Resolution: Receive and document customer complaints, feedback, and service requests. Investigate routine concerns and coordinate with relevant teams to identify suitable solutions. Follow up on unresolved cases to ensure timely responses and appropriate closure. Escalate complex or sensitive issues according to company procedures. Maintain clear records of customer concerns and the actions taken to address them.

Customer Records and Documentation: Maintain accurate customer information and interaction records in the relevant systems. Update service requests, inquiry logs, and customer feedback records. Prepare routine customer service reports and summaries when required. Ensure customer information is handled confidentially and responsibly. Review records for accuracy and completeness before updating or submitting them.

Coordination and Service Quality: Coordinate with internal departments to address customer requests efficiently. Follow up on pending service matters and communicate updates to customers. Support the implementation of customer service procedures and service standards. Identify recurring customer concerns and share feedback with the relevant team. Contribute ideas to improve response times and the overall customer experience.

Administrative Support: Assist with preparing customer correspondence, service documentation, and routine reports. Maintain organized records of customer interactions and follow-up activities. Help manage incoming requests and prioritize tasks according to urgency. Support daily customer service operations and other related administrative duties. Complete additional responsibilities assigned by the supervisor or management.

Essential Skills: Strong verbal and written communication skills. Good interpersonal skills and a customer-focused approach. Ability to listen carefully, understand customer concerns, and respond professionally. Strong organizational skills and attention to detail. Basic computer proficiency and familiarity with email and office applications. Ability to manage multiple inquiries and prioritize tasks effectively.

Preferred Skills: Familiarity with customer service procedures and complaint handling. Experience using customer relationship management (CRM) systems or service management software. Ability to maintain accurate customer records and prepare basic reports. Strong problem-solving and coordination skills. Professional approach to handling confidential customer information.

How to Apply: Interested applicants can submit their updated CV to batool.alblooshi@alsaqergroup.com. Please use Customer Service Representative – Abu Dhabi as the subject line of your email. Applicants should highlight relevant customer service, communication, complaint resolution, and administrative skills where applicable.

About the Company: United Al Saqer Group L.L.C is the organization recruiting for this Customer Service Representative position. The role supports customer communication, service request management, and effective coordination across relevant departments.