Role overview Tiger Group is seeking a professional and customer-focused Customer Service Officer to manage customer inquiries, provide timely assistance, and support smooth day-to-day service operations. The role involves communicating with customers, understanding their requirements, resolving service-related concerns, coordinating with internal teams, and maintaining accurate customer records. The ideal candidate should have strong communication and interpersonal skills, a professional attitude, and the ability to manage multiple customer requests while maintaining a high standard of service.

Customer service operations handle customer inquiries and service requests through phone, email, and other communication channels. Provide clear and accurate information about company services, procedures, and customer requirements. Understand customer needs and guide them toward appropriate solutions. Maintain a professional and courteous approach during all customer interactions. Process customer requests accurately and ensure appropriate follow-up. Support daily customer service activities and help maintain an organized workflow.

Customer communication & support respond promptly and professionally to customer questions and requests. Listen carefully to customer concerns and provide appropriate assistance. Communicate relevant information clearly while maintaining a positive customer experience. Follow up with customers regarding pending requests, updates, and service matters. Maintain professional communication with customers across different channels. Escalate complex or sensitive matters to the appropriate department or management when required.

Complaint handling & resolution receive and address customer complaints in a calm and professional manner. Understand the nature of customer concerns and coordinate with relevant teams to resolve issues. Monitor outstanding complaints and follow up until appropriate action has been completed. Maintain accurate records of customer complaints, actions taken, and resolutions. Keep customers informed about the progress of unresolved matters. Communicate recurring customer concerns to management where appropriate.

Records & administrative support maintain accurate customer records, service information, and communication details. Update customer information and interaction records as required. Prepare routine customer service documentation and reports. Organize relevant documents and information for easy reference. Handle customer information responsibly and maintain confidentiality. Assist with general administrative tasks related to customer service operations.

Internal coordination & follow-up coordinate with relevant departments to ensure customer requests are handled efficiently. Follow up on pending requests, service requirements, and customer concerns. Share accurate customer information with internal teams when necessary. Monitor the progress of customer requests and communicate updates promptly. Help ensure effective coordination between customers and internal departments. Support smooth service delivery by maintaining clear and timely communication.

Service quality & customer experience maintain professional service standards during every customer interaction.  Build positive working relationships with customers through reliable and responsive support. Identify customer feedback and communicate relevant observations to management. Assist in improving customer service processes and service delivery. Follow company procedures and service standards consistently. Contribute to a professional, organized, and customer-focused environment.

How to Apply:

Interested candidates can submit their updated CV to Recruitment@tigergroup.ae with “Customer Service Officer” as the email subject line. Candidates should highlight their relevant customer service experience, communication skills, and professional background. Please ensure the CV includes accurate contact details and clearly presents experience relevant to the position.

About the Company:

Tiger Group operates across a professional business environment where effective communication, organized processes, and responsive customer support contribute to smooth daily operations. This Customer Service Officer role provides an opportunity to support customers, coordinate service requirements, and contribute to a professional customer experience.