Customer Interaction & Support — The Customer Service Executive role focuses on delivering professional and courteous assistance to patients by handling inquiries, appointments, and service-related concerns. This position requires maintaining a calm and welcoming approach while ensuring every patient feels heard, supported, and valued throughout their interaction with the clinic.

Communication & Coordination — The role involves clear and empathetic communication with patients, medical staff, and internal departments to ensure smooth coordination of services. The executive acts as a key point of contact, accurately sharing information while maintaining confidentiality and building trust with patients.

Service Quality & Experience — Ensuring a high standard of service quality is a core responsibility of this position. The executive actively works to enhance the overall patient experience by addressing concerns promptly, following service protocols, and contributing to a positive and professional clinic environment.

Problem Resolution & Efficiency — This role requires strong problem-solving abilities to manage patient issues effectively in a fast-paced setting. The executive is expected to identify concerns quickly, offer suitable solutions, and escalate matters appropriately to ensure timely and satisfactory outcomes.

Administrative & Record Handling — The Customer Service Executive supports daily administrative operations by maintaining accurate patient records, updating appointment details, and ensuring information is properly documented. Attention to detail and organizational skills are essential to keep clinic operations running smoothly.

Professional Conduct & Compliance — Maintaining ethical standards, patient privacy, and clinic policies is essential in this role. The executive is expected to demonstrate professionalism at all times while complying with healthcare regulations and internal guidelines.

How to Apply

Interested candidates are encouraged to submit their updated resume via email hr@stepspolyclinic.co. Applicants should clearly mention the position title in the subject line and ensure all contact details are accurate. Only shortlisted candidates will be contacted for further steps in the recruitment process.

About Us

Steps Polyclinic is a patient-centered healthcare provider committed to delivering high-quality medical services in a professional and compassionate environment. The clinic focuses on excellence in patient care, efficient service delivery, and continuous improvement to meet the evolving needs of the community.