Role Overview : The Customer Service Associate plays a vital role in ensuring a smooth experience for all patients and visitors by offering courteous support across different communication channels. The role focuses on maintaining a welcoming environment, addressing concerns with professionalism, and ensuring that every interaction aligns with Medcare’s commitment to exceptional healthcare service.

Frontline Support Delivery : The associate will handle incoming inquiries, assist callers with information about medical services, and guide them through the processes of booking appointments, understanding procedures, and accessing patient services. This requires attentiveness, accuracy, and an ability to communicate complex information in a simple and reassuring manner.

Patient Coordination Assistance : Ensuring that patients are connected to the right departments, doctors, or service points is a key part of the job. The associate will coordinate internally to confirm availability, collect required information, and ensure that the patient’s journey remains organized and efficient from the moment they reach out for support.

Issue and Complaint Handling : The Customer Service Associate will manage concerns raised by patients, resolve common issues efficiently, and escalate unresolved or complex matters to the relevant teams. This requires empathy, patience, and the ability to maintain composure while ensuring callers feel valued and supported throughout the interaction.

Service Quality Enhancement : The associate will contribute to improving the overall service experience by following company protocols, providing accurate information, and identifying areas where service flow can be improved. Their role directly impacts patient satisfaction and helps strengthen the organization’s reputation for excellence.

Administrative and System Support : Responsibilities include updating systems with accurate information, managing records of interactions, and ensuring that all required documentation is handled properly. The associate must be reliable in maintaining data accuracy and supporting internal workflows that depend on timely and correct updates.

How to Apply:

Interested candidates should send their updated resume to Recruitment@medcarehospital.com. Applications will be reviewed carefully, and only shortlisted applicants will be contacted for the next stage of the selection process.

About Us:

Medcare Hospitals & Medical Centres is a trusted healthcare network in the UAE offering high-quality medical services with a strong focus on patient care, advanced technology, and compassionate treatment. The organization is dedicated to creating a supportive healthcare experience and continuously improving service standards across all its facilities.