Role Overview – Red Fox Auto Care LLC is looking for a friendly, professional, and customer-focused Customer Relations Executive to manage customer interactions and help deliver a smooth experience from the first inquiry through service completion. The role will involve communicating with customers, understanding their requirements, coordinating with internal teams, following up on service requests, and ensuring customer concerns are handled efficiently and professionally.

Customer Communication – Interact with customers through phone, email, and in-person communication. Provide clear information about services, processes, appointments, and other customer-related inquiries.

Customer Service –  Create a positive customer experience by listening carefully to customer needs, responding professionally, and ensuring requests are handled in a timely manner.

Service Coordination – Coordinate with service advisors, technicians, and other relevant teams to keep customers informed about service progress, updates, and completion timelines.

Customer Inquiries – Respond to questions regarding available services, vehicle service procedures, appointment schedules, estimated completion times, and other routine customer concerns.

Appointment Management – Assist with scheduling and coordinating customer appointments. Maintain accurate appointment information and communicate any changes or updates to customers.

Customer Follow-Up – Follow up with customers after services, inquiries, or unresolved matters to ensure they have received the required assistance and remain satisfied with the service provided.

Complaint Handling – Listen to customer complaints professionally and work toward practical solutions. Escalate complex or sensitive concerns to the appropriate management team when required.

Customer Records – Maintain accurate customer information, communication records, service-related details, and follow-up notes to support efficient customer management.

Service Updates – Keep customers informed about the status of their vehicle service or repair work. Coordinate with internal teams to obtain accurate information before communicating updates.

Customer Retention – Build positive long-term relationships with customers through professional communication, consistent follow-up, and attentive service.

Feedback Management – Collect customer feedback and communicate relevant comments or concerns to management and service teams. Help identify recurring issues that may affect customer satisfaction.

Internal Coordination – Work closely with service, workshop, reception, sales, and administrative teams to ensure customer requests are handled smoothly and without unnecessary delays.

Service Documentation – Assist with maintaining customer-related documentation, service records, requests, complaints, and other information required for effective customer relationship management.

Professional Communication – Represent the company professionally in all customer interactions. Ensure communication remains polite, clear, helpful, and aligned with the company’s service standards.

Customer Experience Improvement – Identify opportunities to improve the customer journey and suggest practical ways to make communication, follow-up, and service coordination more efficient.

Daily Reporting – Provide relevant updates to management regarding customer inquiries, complaints, follow-ups, appointments, and other customer relationship activities when required.

Team Support – Assist colleagues with customer-related tasks and help maintain an organized front-line service environment, particularly during busy periods.

Confidentiality & Professionalism – Handle customer information responsibly and maintain appropriate confidentiality when dealing with personal details, vehicle information, service records, and customer concerns.

How to Apply :

Interested candidates can send their updated CV to hr@redfox.ae. Please use “Customer Relations Executive” as the subject line of your application so it can be easily identified by the hiring team.

When applying, clearly highlight your experience in customer service, customer relations, automotive service coordination, appointment handling, complaint resolution, and client communication. Candidates should ensure their CV reflects their strongest customer-facing experience and demonstrates their ability to communicate professionally with customers and coordinate effectively with internal teams.

Please include accurate contact information and relevant experience in your CV. Shortlisted candidates may be contacted for the next stage of the recruitment process.

About the Company:

Red Fox Auto Care LLC operates in the automotive service sector, where customer trust, efficient service coordination, and professional communication are important to delivering a positive customer experience. The Customer Relations team plays an important role in connecting customers with the service team and ensuring their concerns are handled with care.