Role Overview – Al Jarwan Exchange is hiring Counter Staff for their Sharjah branch for an immediate full-time, on-site role. This position is ideal for customer-focused professionals with experience in money exchange, remittance services, or retail cash handling who can deliver efficient, accurate, and professional counter services while ensuring compliance with exchange regulations and maintaining excellent customer satisfaction.

Customer Service and Counter Operations – You will provide exceptional customer service at the exchange counter by assisting customers with currency exchange, money transfers, remittance services, and other financial transactions, ensuring professional, courteous, and efficient service that meets customer needs and company standards.

Currency Exchange Transactions – You will process currency exchange transactions by verifying customer identification, calculating exchange rates accurately, handling foreign and local currencies, counting cash carefully, issuing receipts, and ensuring all transactions are completed correctly and securely.

Remittance and Money Transfer Services – You will facilitate remittance and money transfer services by processing international money transfers through platforms (Western Union, MoneyGram, or similar), verifying customer details, collecting required documentation, and ensuring transfers are completed accurately and in compliance with regulatory requirements.

Cash Handling and Balancing – You will manage cash handling and daily cash balancing by counting cash at the start and end of shifts, maintaining accurate cash drawer records, reconciling transactions, identifying discrepancies, and ensuring all cash is handled securely and accounted for properly.

Compliance and Regulatory Adherence – You will ensure strict compliance with UAE Central Bank regulations, Anti-Money Laundering (AML) policies, and Know Your Customer (KYC) procedures by verifying customer identification, reporting suspicious transactions, maintaining accurate documentation, and adhering to all legal and company compliance standards.

Transaction Documentation and Record Keeping – You will maintain accurate transaction records by completing required forms, entering data into exchange systems, filing documentation properly, and ensuring all records are complete, organized, and audit-ready in accordance with regulatory and company requirements.

Product Knowledge and Customer Advisory – You will provide product knowledge and advisory support by informing customers about exchange rates, remittance options, service fees, processing times, and other financial services, and by answering customer queries clearly and professionally.

Cross-Selling and Sales Support – You will support sales initiatives by promoting additional services including insurance, bill payments, mobile recharge, and other value-added services offered by Al Jarwan Exchange, and by identifying opportunities to enhance customer engagement and revenue.

How to Apply:

Send your updated CV to hr@aljarwanexchange.ae.Please highlight your counter staff, cashier, or money exchange experience, your cash handling accuracy, any regulatory or compliance knowledge, and your language skills. Confirm your immediate availability to join. Forward to anyone in your network who may be a strong fit.

About the Company:

Al Jarwan Exchange is a trusted money exchange and remittance services provider in the UAE committed to delivering fast, secure, and reliable financial services to customers across diverse communities. The company is seeking dedicated Counter Staff for their Sharjah branch who bring customer service excellence, cash handling accuracy, and a commitment to compliance and professionalism in delivering everyday financial services to the community.