Customer Interaction Excellence – Call Center Agents are responsible for delivering exceptional customer service through inbound and outbound communication channels. The role focuses on resolving customer inquiries efficiently, providing accurate information, and maintaining a professional and courteous approach at all times.

Team Leadership and Motivation – The Call Center Team Leader will oversee a team of agents, driving performance and ensuring daily targets are achieved. Responsibilities include coaching, monitoring team performance, resolving escalated issues, and fostering a collaborative and motivated work environment.

Supervisory Oversight – The Call Center Supervisor will manage multiple teams, ensuring smooth operations across shifts. The role includes performance tracking, implementing process improvements, handling escalations, and maintaining service quality to meet organizational objectives.

Target Achievement and Performance – All roles require a results-oriented mindset with a strong focus on achieving individual and team KPIs. Employees must be motivated, adaptable, and capable of working in a fast-paced environment to consistently exceed performance expectations.

Customer-Focused Approach – The ideal candidates are proactive, attentive, and able to understand customer needs. Building trust and ensuring a positive experience for every interaction are central to maintaining client satisfaction and loyalty.

Collaboration and Communication – Strong interpersonal and communication skills are essential for coordinating with team members, supervisors, and other departments. Effective collaboration ensures that operations run smoothly and targets are consistently met.

How to Apply

Interested candidates should send their CV to kathleen.reatiraza@elitegroupholding.com

 and clearly mention the specific position applied for in the email subject line. Only shortlisted candidates will be contacted for further steps in the recruitment process.

About Us

Elite Group Holding is a fast-growing organization operating across the UAE with a focus on customer service excellence, employee development, and operational efficiency. The company provides a dynamic work environment where motivated professionals can grow, contribute, and achieve career advancement.