Role Overview – Ultra Medical Center in Dubai, UAE is hiring for three key positions: Call Center Representative. These opportunities are ideal for motivated individuals who want to join a growing healthcare organization and contribute to delivering exceptional patient care and service. Don't miss the opportunity to be part of our team!

Call Center Representative

Patient Communication – You will handle incoming patient calls, providing information about medical services, appointment scheduling, and responding to inquiries professionally. Your responsibilities include answering calls promptly, addressing patient questions with empathy and accuracy, transferring calls appropriately, and ensuring every caller receives excellent customer service.

Appointment Management – You will schedule, reschedule, and confirm patient appointments using the medical center's scheduling system. This involves coordinating with medical staff, managing appointment calendars efficiently, sending appointment reminders, and ensuring optimal utilization of healthcare provider schedules.

Record Keeping – You will maintain accurate records of all patient interactions, calls, and appointments. Proper documentation ensures continuity of care, supports administrative processes, and provides essential information for follow-up and quality improvement.

Communication Skills – Excellent verbal communication skills are essential for engaging with patients professionally and empathetically. You should be articulate, patient, able to communicate clearly in multiple languages if possible, and skilled at managing difficult conversations with grace.

Customer Service Orientation – A strong customer service mindset is crucial. You must be patient-focused, responsive to concerns, committed to creating positive experiences, and able to represent Ultra Medical Center professionally in every interaction.

How to Apply:

Join Our Team! Don't Miss The Opportunity! Interested candidates should email their resumes to info@umc-alain.ae with the subject line "[Position Name] Application - [Your Name]". Please specify which position you're applying for: Call Center Representative. Highlight relevant experience, skills, and qualifications for your chosen position. If you have experience in the healthcare sector or working in Dubai/UAE, please mention this in your application. For multiple position applications, please submit separate emails for each role.

About Company:

Ultra Medical Center is a healthcare provider in Dubai, UAE, committed to delivering quality medical services and exceptional patient care. The organization values professionalism, patient-centered service, and creating a supportive environment for both patients and team members.