Job Overview: The Call Center Executive will serve as the first point of contact for patients, managing incoming calls, inquiries, and appointment scheduling. This role is essential in delivering high-quality patient service while maintaining a professional and empathetic communication style. You will be responsible for ensuring that every caller receives accurate information and a smooth, positive experience with the clinic.

Responsibilities: Your daily responsibilities will include answering calls, managing patient inquiries, scheduling appointments, and providing basic information about services. Additionally, you will update and maintain accurate patient records in the system, escalate urgent cases to relevant departments, and ensure all inquiries are handled within set timelines. You will also support follow-up calls to confirm appointments and check on patient satisfaction.

Candidate Profile: The ideal candidate should have excellent communication skills, strong customer service orientation, and the ability to handle sensitive information with confidentiality. A background in healthcare or prior experience in call centers will be highly valued. The candidate should also be detail-oriented, quick to adapt, and able to manage calls under pressure while maintaining a calm and professional tone.

Work Environment: As part of our dynamic healthcare team, you will work in a fast-paced yet supportive environment where teamwork and collaboration are highly encouraged. You will interact with patients, medical staff, and administrative departments, ensuring smooth communication across all channels. This role requires a proactive approach to problem-solving and maintaining a high level of professionalism in all interactions.

Growth Opportunities: Sno Clinics is committed to employee development and offers clear career progression pathways. High-performing Call Center Executives may grow into supervisory or patient relations roles, with opportunities for further professional training. The role provides a strong foundation for building a long-term career in healthcare administration and patient care services.

Key Requirements: To succeed in this role, you must possess excellent telephone etiquette, strong organizational skills, and the ability to multitask effectively. Proficiency in using call center systems, Microsoft Office, and healthcare appointment software is preferred. Fluency in English is required, and knowledge of Arabic or other languages is an added advantage. A strong sense of empathy and patience is critical for building trust with patients.

How to Apply:

Interested applicants are encouraged to send their CVs to careers@snoclinics.com with the subject line “Call Center.” Applications should highlight customer service experience, language skills, and technical competencies relevant to call center operations. Only shortlisted candidates will be contacted for further assessments, including an interview and a call-handling skills test. Early applications are recommended.

About Us:

Sno Clinics is a leading healthcare provider in Abu Dhabi, recognized for delivering high-quality medical care with compassion and professionalism. We are committed to excellence in patient service, offering a wide range of specialized treatments and healthcare solutions. Our vision is to create a trusted environment where patients feel supported, respected, and valued. By joining Sno Clinics, you become part of a growing healthcare team dedicated to improving lives and enhancing community well-being.