Role Overview: The Call Center Associate will be responsible for managing incoming patient calls, providing information about hospital services, scheduling appointments, and ensuring a seamless communication experience for patients and clients. This role requires professionalism, empathy, and excellent communication skills.

Position Purpose: The role is designed to facilitate effective communication between patients and hospital departments. The Call Center Associate will assist patients in navigating hospital services, resolve inquiries, and act as the first point of contact for a positive patient experience.

Call Handling and Support: The candidate will manage high-volume calls, answer queries regarding services, departments, and procedures, and ensure all calls are logged accurately. The associate will provide timely responses and escalate complex issues to the relevant departments as needed.

Appointment Scheduling: Responsibilities include scheduling and confirming patient appointments, maintaining accurate records, and coordinating with healthcare professionals to ensure availability and timely service. The role is crucial for smooth operations and maintaining patient satisfaction.

Information and Assistance: The Call Center Associate will provide patients with information on medical services, insurance policies, and hospital guidelines. The candidate must handle sensitive information with confidentiality while maintaining accuracy and clarity in communication.

Reporting and Documentation: The role involves maintaining records of all interactions, preparing daily or weekly reports on call volumes, appointment metrics, and patient feedback to support continuous improvement in service delivery and operational efficiency.

How to Apply

Interested candidates should send their updated resume to Recruitment@medcarehospital.com. Only shortlisted candidates will be contacted for further screening and interview processes. Ensure your email clearly mentions “Call Center Associate” in the subject line.

About Us

Medcare Hospitals & Medical Centres is a leading healthcare provider in the UAE, renowned for delivering high-quality medical care and patient-focused services. The organization offers a professional and supportive environment, fostering career growth, continuous learning, and excellence in patient care and hospital operations.