The Bell Attendant at Bab Al Shams Desert Resort is a guest-facing role that plays a key part in creating exceptional first and last impressions. This position ensures every guest interaction is handled with warmth, professionalism, and attention to detail while delivering seamless luggage and concierge-related services throughout the resort.

The role is responsible for supporting guest arrivals and departures by welcoming guests, assisting with baggage handling, and coordinating smooth transfers between arrival points and guestrooms. Luggage is handled with the utmost care, delivered promptly, and stored securely in full compliance with resort service standards and procedures.

Effective guest communication is essential, as the Bell Attendant responds to requests, inquiries, and concerns in a timely and courteous manner. The role involves actively listening to guest needs, providing accurate information, and delivering a personalized service experience across the entire guest journey.

Operational responsibilities include maintaining accurate records of luggage movements, guest messages, parcels, and service requests. Strong organizational skills and attention to detail are required to ensure all activities are documented according to departmental and front office procedures.

The position supports service excellence by addressing guest feedback professionally and escalating concerns to supervisors or managers when necessary. The Bell Attendant contributes to continuous improvement by identifying service gaps and supporting solutions aligned with guest expectations and brand standards.

Safety, security, and teamwork are core components of the role. The Bell Attendant maintains proper organization of luggage areas, supports key control procedures, and works closely with the security team to safeguard guest property while collaborating effectively with colleagues across departments.

How to Apply:

Interested candidates are encouraged to apply through the official Kerzner Careers Portal by searching for the relevant job reference. Applications may also be submitted via email to the resort’s recruitment team. Only shortlisted candidates will be contacted.

About Us:

Bab Al Shams Desert Resort, part of the Rare Finds collection, offers authentic desert-inspired experiences rooted in rich local culture. Renowned for warm hospitality and legendary service, the resort is committed to creating unforgettable guest moments while fostering a supportive, inclusive, and empowering work environment.