Role Overview – Safe Way Express Cargo is hiring an Operation Coordinator for a full-time, on-site role based in Dubai, UAE. This position is ideal for experienced logistics professionals with strong coordination capabilities, freight forwarding knowledge, and the ability to manage shipment operations, coordinate with stakeholders, handle documentation, and ensure smooth cargo operations within an express cargo and logistics environment.

Operations Coordination and Management – You will coordinate operations and manage workflows by overseeing daily cargo operations, coordinating shipment movements, managing operational schedules and timelines, ensuring smooth workflow across air freight, sea freight, and land transportation, coordinating with operational teams, monitoring shipment progress, and ensuring efficient, timely operations execution.

Shipment Processing and Coordination – You will process and coordinate shipments by receiving shipment bookings and requests, verifying shipment details and documentation, coordinating pickup and delivery arrangements, managing shipment routing and consolidation, tracking cargo movements, coordinating with airlines, shipping lines, and transporters, and ensuring accurate, efficient shipment processing.

Customer Service and Client Coordination – You will provide customer service and coordinate with clients by responding to customer inquiries about shipments and services, providing shipment status updates, addressing client concerns and requests, maintaining regular client communication, coordinating special handling requirements, resolving customer issues, and ensuring high-quality customer service and satisfaction.

Documentation and Customs Coordination – You will manage documentation and coordinate customs by preparing shipping documents (air waybills, bills of lading, packing lists, commercial invoices), coordinating customs clearance processes, liaising with customs brokers and authorities, ensuring compliance with customs regulations, managing import and export documentation, tracking customs clearance status, and ensuring accurate, compliant documentation.

Vendor and Partner Coordination – You will coordinate with vendors and partners by liaising with airlines, shipping lines, ground handlers, trucking companies, and warehouses, coordinating service bookings and space allocations, managing vendor relationships, negotiating rates when applicable, coordinating service delivery, resolving vendor issues, and maintaining effective partner coordination.

Shipment Tracking and Monitoring – You will track and monitor shipments by using tracking systems and platforms, monitoring cargo movements in real-time, providing tracking updates to customers, identifying delays or exceptions, coordinating recovery actions for delayed shipments, managing exception handling, and ensuring visibility and control over all shipments.

Warehouse and Inventory Coordination – You will coordinate warehouse and inventory by liaising with warehouse teams on cargo receipt and storage, coordinating cargo handling and consolidation, managing inventory records, coordinating cargo releases and deliveries, ensuring proper cargo storage and handling, managing warehouse documentation, and maintaining accurate inventory tracking.

Problem Resolution and Exception Management – You will resolve problems and manage exceptions by addressing operational issues and challenges, coordinating solutions for delayed or damaged shipments, managing customer complaints and concerns, escalating complex matters to management, implementing corrective actions, preventing recurring issues, and ensuring effective problem resolution.

Operational Reporting and Documentation – You will prepare operational reports and documentation by maintaining shipment records and files, generating operational reports (shipment volumes, on-time delivery, exceptions), tracking KPIs and metrics, documenting operational activities, preparing performance summaries, and providing operational insights to management.

Pricing and Quotation Support – You will support pricing and quotations by preparing freight quotations for customers, calculating shipping costs and charges, coordinating with sales teams on pricing, verifying rates with vendors, preparing cost estimates, and supporting commercial activities.

Compliance and Regulatory Coordination – You will ensure compliance and coordinate regulatory matters by adhering to IATA, ICAO, IMO regulations for air and sea freight, ensuring dangerous goods compliance when applicable, following UAE customs and trade regulations, maintaining regulatory compliance, coordinating with authorities, and ensuring operations meet legal and regulatory requirements.

Communication and Stakeholder Management – You will manage communication and stakeholders by coordinating across departments (sales, operations, warehouse, accounts, customer service), maintaining clear communication with internal teams, liaising with external partners and clients, facilitating information flow, resolving interdepartmental issues, and ensuring integrated operations coordination.

System Management and Data Entry – You will manage systems and data entry by using freight forwarding and logistics systems (Cargowise, WinFreight, or similar platforms), entering shipment data accurately, updating system records, generating reports, maintaining data integrity, and utilizing technology effectively for operations management.

Schedule and Capacity Management – You will manage schedules and capacity by coordinating shipping schedules and flight/vessel bookings, managing capacity allocation, planning cargo consolidation, optimizing space utilization, coordinating with partners on capacity availability, and ensuring efficient capacity management.

Quality Assurance and Process Improvement – You will ensure quality assurance by monitoring service quality, implementing quality standards, identifying process inefficiencies, recommending improvements, implementing best practices, streamlining workflows, and contributing to operational excellence and continuous improvement.

Emergency and Urgent Shipment Coordination – You will coordinate emergency and urgent shipments by managing time-critical cargo, expediting urgent deliveries, coordinating priority handling, working with partners on urgent arrangements, ensuring fast-track processing, and delivering urgent shipments within required timelines.

How to Apply:

Send your updated CV to hrsupport@safewayxp.com. Please highlight your operation coordinator or logistics coordination experience, your freight forwarding or cargo operations background, your knowledge of UAE logistics and customs procedures, your system proficiencies (especially freight forwarding software), your customer service and problem-solving capabilities, and your ability to manage multiple shipments and coordinate diverse stakeholders effectively. Forward to anyone in your network who may be a strong fit.

About the Company:

Safe Way Express Cargo is a freight forwarding and logistics company committed to delivering reliable cargo services and operational excellence. The company is seeking a professional, organized Operation Coordinator who brings strong logistics expertise, coordination capabilities, and a customer-focused approach to manage shipment operations, coordinate stakeholders, ensure documentation compliance, and contribute to smooth, efficient cargo operations in Dubai's dynamic logistics environment.