Role Overview – Skylight Group is hiring an IT Support Manager  professional for a full-time, on-site position based in Dubai. This position is ideal for technical professionals with strong IT support expertise, troubleshooting capabilities, and the ability to provide technical support effectively, resolve user issues, maintain IT systems, support end-users professionally, and contribute to organizational technology operations within a dynamic business environment.

Help Desk and Technical Support – You will provide help desk and technical support to end-users by responding to support requests, diagnosing technical issues, and resolving problems. You will respond promptly to user inquiries, troubleshoot issues systematically, and provide clear technical guidance to users.

User Issue Resolution – You will resolve user technical issues by investigating problems, identifying root causes, and implementing effective solutions. You should troubleshoot hardware, software, network, and application issues and restore user productivity.

Hardware Troubleshooting and Support – You will troubleshoot hardware issues including computers, printers, peripherals, and network equipment. You should diagnose hardware problems, perform repairs when possible, and coordinate hardware replacement or service.

Software Installation and Support – You will install software applications, provide software support to users, and troubleshoot software-related issues. You should manage software licensing, support software updates, and assist users with software functionality.

How to Apply:

Send your updated CV to cs@skylightgroup.my. Please highlight your IT support Manager experience, specific examples of technical issues you have resolved, your proficiency with hardware, software, and network troubleshooting, any IT certifications or qualifications, your experience with remote support tools and ticketing systems, relevant technology knowledge and specializations, and your customer service approach in IT support Manager environments. Include a brief cover letter outlining your IT support Manager  capabilities, your approach to troubleshooting and problem-solving, your commitment to user satisfaction and service quality, and your interest in joining Skylight Group as an IT Support Manager professional. Forward to anyone in your network who may be a strong fit.

About the Company:

Skylight Group is a dynamic technology-focused organization operating in Dubai with a strong commitment to IT service excellence and user support. The company is seeking technical professionals who bring practical IT support experience, strong troubleshooting and problem-solving capabilities, knowledge of hardware, software, and network systems, commitment to providing excellent customer service to end-users, and dedication to supporting organizational IT operations and ensuring user productivity in a professional business environment.