Job Title: The IT Support Engineer role at Netcraft UAE is designed for a skilled professional capable of managing and troubleshooting IT systems remotely for major clients based in Dubai. The candidate will ensure seamless IT operations, maintain system stability, and provide timely support to end-users, contributing to uninterrupted business processes and high client satisfaction.

Company Overview: Netcraft UAE is a leading IT services provider collaborating with international clients to deliver innovative technology solutions. The company emphasizes remote work efficiency, professional growth, and the ability to handle complex IT environments across diverse industries, ensuring reliable support and operational excellence.

Key Responsibilities: The IT Support Engineer will provide comprehensive technical support, troubleshoot software and hardware issues, monitor system performance, and maintain IT infrastructure. Responsibilities include assisting with Windows systems, Office 365, network configurations, and implementing best practices for secure and efficient operations.

System Administration: The role involves managing Active Directory, Intune, and Azure environments, configuring user accounts, managing permissions, and ensuring data security. The candidate will proactively monitor system performance and recommend improvements to maintain high availability and minimize downtime.

Remote IT Support: Since the role is fully remote, the IT Support Engineer must effectively manage support tickets, communicate clearly with clients, and deliver solutions efficiently using remote management tools. Time management and responsiveness are critical for ensuring client satisfaction and operational continuity.

Collaboration and Communication: The engineer will work closely with international teams, coordinating IT projects, implementing system updates, and providing guidance to end-users. Excellent communication skills are essential for explaining technical issues in simple terms and facilitating smooth cross-team collaboration.

Required Skills & Competencies: Windows administration, Office 365, networking, Active Directory, Intune, Azure, troubleshooting, problem-solving, remote IT support, communication, system monitoring, ticket management, time management, teamwork, adaptability, analytical thinking.

How to Apply:

Interested candidates should send their CV and cover letter to info@netcraft-uae.com. Highlight your experience in IT support, remote system administration, and familiarity with Active Directory, Intune, or Azure. Selected candidates will be contacted for interviews and further evaluation.

About Us:

Netcraft UAE specializes in providing IT solutions to international clients with a focus on reliability, efficiency, and professional excellence. The company fosters a collaborative environment where remote teams are empowered to solve complex IT challenges, enhance client operations, and continuously develop technical expertise while contributing to a global network of innovative IT professionals.