About the Role

We are seeking an experienced Customer Service Executive to join our driving institute team. The ideal candidate will be the first point of contact for our students and prospective clients, providing exceptional service while managing various administrative responsibilities.

Key Responsibilities

Serve as the primary point of contact for all customer inquiries via phone, email, and in-person

Provide comprehensive information about driving courses, training packages, and promotional offers

Process student registrations and handle payment transactions efficiently

Maintain detailed student records and documentation

Schedule and coordinate driving lessons between students and instructors

Follow up with customers to ensure satisfaction and address any concerns

Generate daily reports on customer interactions and sales activities

Support the sales team in meeting targets and improving conversion rates

Maintain an organized database of customer inquiries and feedback

Collaborate with other departments to resolve complex customer issues

Required Qualifications

Minimum 2 years of customer service experience (experience in driving schools or educational institutes preferred)

Bachelor's degree or equivalent practical experience

Fluent in English and Arabic (written and spoken)

Proficient in MS Office Suite and CRM systems

Valid UAE residence visa (preferred)

Essential Skills & Competencies

Exceptional verbal and written communication abilities

Strong problem-solving and conflict resolution skills

Detail-oriented with excellent organizational capabilities

Ability to maintain composure in high-pressure situations

Professional demeanor and positive attitude

Multi-tasking abilities and efficient time management

Basic mathematical skills for handling payments and reconciliations

Working Hours & Conditions

Full-time position (48 hours per week)

Weekend shifts may be required (as per rotation)

Work location: Dubai branch office

Benefits Package

Basic salary: AED 5,000 – 7,000 (based on experience)

Transportation allowance

Medical insurance

Annual leave as per UAE labor law

Performance-based incentives

Professional development opportunities

Application Process

Interested candidates should:

Send their updated CV to abdallaam@et.ae

Include a brief cover letter highlighting relevant experience

Reference "Executive Customer Service Position" in the email subject line

We are an equal opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, or disability.

Only shortlisted candidates will be contacted for interviews.

About Us:

Emirates Transport is a leading name in the transportation sector, with a legacy that spans over four decades. Since its inception, it has evolved into a multifaceted organization offering a diverse range of services. The company's extensive fleet includes a significant number of school buses, reflecting its dedication to safe and reliable student transportation. With a skilled workforce and a wide network of facilities across the UAE, Emirates Transport is committed to delivering exceptional service. Joining the Emirates Investment Authority has further strengthened its impact on the nation's economy.