Anix Global is recruiting on behalf of a client for a Digital Operations Manager to own the end-to-end commercial and operational performance of a remittance app within the Oman market. As a trusted recruitment and workforce solutions partner across the UAE and GCC region, Anix Global connects experienced fintech and digital operations professionals with organizations driving growth in competitive, regulated markets. This role acts as the central point of coordination between Product, Marketing, Tech, and Customer Service teams, ensuring the app remains competitive, compliant, and customer-centric, while also carrying responsibility for identifying new partners and products and negotiating and finalizing related commercial terms and agreements for the market.

In this role, you will own the achievement of budgeted transaction volume, revenue, and customer growth targets for the market, and ensure exchange rates and fees remain competitive relative to the market, recommending pricing adjustments as needed. You will liaise with Treasury and other service or liquidity providers to secure and maintain the best possible rates on the app, monitor competitor products, pricing, and campaigns, and propose and implement strategic and tactical changes to maintain market share. You will plan and execute roadshows and on-ground activities in coordination with Marketing to drive brand visibility and customer acquisition, identify, evaluate, and onboard new partners and products to expand the market's product offering, and lead commercial negotiations with prospective and existing partners, vendors, and service providers. Drafting, negotiating, and finalizing partnership agreements and commercial contracts with Legal and Compliance as required, and obtaining all necessary internal and external approvals for new partnerships, products, and commercial agreements prior to execution and launch will also form part of your remit. You will monitor and optimize the onboarding-to-transaction funnel, conduct UAT testing on the app for new product launches and feature releases, escalate app issues affecting the market to the Product team and track them through to resolution, and manage and respond to customer queries and complaints across channels. Ensuring all incentives, prizes, or benefits promised during marketing campaigns are delivered to customers at campaign close, liaising with Product, Marketing, and Tech teams to define and prioritize country-specific requirements, maintaining accurate MIS and dashboards with actionable reporting for leadership, planning and running marketing campaigns jointly with Marketing, and obtaining all necessary regulatory approvals prior to launching marketing campaigns will round out your responsibilities.

The ideal candidate holds a bachelor's degree in Business, Finance, IT, or a related field; an MBA is preferred. You bring three to six years of relevant experience in digital operations, fintech, or remittance and payments, ideally with app-based products, with ten or more years of overall experience considered ideal. Strong commercial acumen, with experience identifying partners and products and negotiating and structuring commercial agreements, is essential, along with strong analytical skills and experience with MIS, dashboards, and data-driven decision-making. Working knowledge of incident escalation, UAT and testing processes, and a basic understanding of payment rails is required, as is experience coordinating with Product and Tech teams; Agile or Scrum exposure is an advantage. Strong communication and stakeholder management skills across regulatory, vendor, partner, and internal teams are essential, and you should be comfortable working in a fast-paced, 24/7 operational environment with on-call availability for critical incidents.

Salary:
OMR 1,500 per month

Apply Now:
To apply, share your CV to nidhi@anixsystems.com
When submitting your application, ensure your CV clearly highlights your experience in digital operations, fintech, or remittance and payments, your track record negotiating commercial partnerships and agreements, and your familiarity with MIS, dashboards, and UAT processes. Your cover letter should explain why you are drawn to this Digital Operations Manager opportunity and reflect your commercial acumen and ability to coordinate across Product, Marketing, Tech, and Customer Service teams. Feel free to forward this opportunity to anyone in your network who may be a strong fit.

About Us:
Anix Global (Anix Systems Pvt. Ltd.) is a recruitment and workforce solutions firm headquartered in Dubai, UAE, founded and led by Managing Director Nidhi Bajpai. The firm specializes in HR outsourcing, talent acquisition, and strategic workforce solutions across industries including IT, Oil & Gas, Real Estate, Aviation, Finance, Engineering, and Legal, offering services such as permanent recruitment, contract staffing, Saudization and Emiratization support, and corporate training. Anix Global works with clients across the UAE, GCC, and India, connecting top-tier talent with businesses while supporting long-term organizational success through tailored, strategic HR solutions.