We are seeking  a Customer Services Agent in Al-Dhaid, Sharjah. This role offers an excellent opportunity for an Emirati professional to develop their career in customer service while contributing to an organization's success through exceptional customer support.

The Customer Services Agent will be responsible for handling inbound customer inquiries, providing comprehensive support and solutions, maintaining customer records, and ensuring high levels of customer satisfaction. Key duties include responding to customer queries through various channels, documenting interactions, resolving complaints, and coordinating with other departments to address customer needs effectively.

Qualified candidates must be UAE Nationals with a minimum of one year's experience in a call center or customer service environment. The ideal candidate should possess excellent communication skills in both Arabic and English, demonstrate strong problem-solving abilities, and be proficient in using customer service software and systems. A customer-centric attitude and the ability to work effectively in a fast-paced environment are essential.

How to Apply:

This position offers competitive compensation and benefits in line with Emiratisation initiatives. If you are a UAE National with the required experience and are passionate about delivering exceptional customer service, please send your CV to hkamal@reachgroup.ae. Join us in providing outstanding support to our valued customers while advancing your career in customer service.

About Us:

Founded in 1999, REACH Group is a regional market leader which offers comprehensive company operational and strategic solutions catering to a diverse range of clients in the public and private sectors.

Acquired by the IHC Group, REACH Group holds multiple subsidiaries under it, creating a wider and diverse set of competencies to tailor specific business solutions to partner in success with its clients.