Customer Engagement: The Customer Service Representative will be responsible for professionally engaging with clients via various channels. The primary focus will be to assist with life insurance queries, clarifications about policies, and support throughout the claims process. Clear and empathetic communication will be a core aspect of this role.

Policy & Claims Handling: The role requires thorough understanding and management of customer inquiries regarding their insurance policies. You will guide them through procedures related to policy updates, claims submission, and necessary documentation, ensuring a smooth and transparent process for each client.

Efficient Problem Solving: Addressing and resolving client issues efficiently and accurately is essential. Whether it's a minor misunderstanding or a complex complaint, you must respond with patience, professionalism, and attention to detail while ensuring the client feels valued and heard.

Professionalism in Service Delivery: The role demands a consistently high level of professionalism and service excellence. Maintaining customer trust through respectful communication, appropriate tone, and transparent processes will be key to upholding the brand’s image.

Internal Collaboration: This position involves close collaboration with other departments within Alliance Insurance. Sharing customer feedback, flagging recurring issues, and facilitating seamless communication internally will be part of your day-to-day responsibilities to improve overall customer experience.

Performance Targets: You will be expected to meet and exceed key performance indicators (KPIs) such as resolution rate, response time, and customer satisfaction. Your ability to work efficiently while maintaining accuracy will directly impact your performance evaluations.

How to Apply:

Interested applicants must send their ATS-optimized CV to agency@alliance-uae.com with the subject line: Customer Service Representative. Ensure your resume highlights relevant experience, language skills, and past accomplishments in the customer service domain.

About Us:

Alliance Insurance P.S.C, headquartered in Deira, Dubai, is a leading insurance provider offering a wide range of personal and commercial coverage solutions. Our Life Department is known for its strong client relationships and commitment to service excellence. Joining our team means contributing to a legacy of trust and professionalism in the UAE insurance sector.