Client Support & Communication: Serve as the primary point of contact for customer inquiries, shipment tracking updates, and resolution of complaints.

Logistics Coordination: Collaborate with warehouse staff, delivery drivers, and international logistics partners to ensure timely deliveries and issue resolution.

Shipment & Documentation Management: Oversee the preparation and tracking of customs documents, shipping labels, and courier software usage.

Problem Solving: Proactively handle delays, route changes, or customer dissatisfaction while maintaining professionalism and composure.

Service Quality Assurance: Monitor service quality and maintain high standards of customer satisfaction across all touchpoints.

Process Improvement: Contribute suggestions to improve customer service processes and enhance efficiency.

How to Apply:

Interested candidates should send their CV to vinod@ddu-express.com with "Customer Service Executive – Courier Industry" as the subject line.

About Us:

DDU Shipping and Logistics LLC is a leading logistics company based in Dubai, offering top-tier courier, freight, and warehousing services. Join our fast-growing team and help deliver logistics excellence across the UAE.