Role Overview – Champs Sports Club is hiring a Customer Service Executive for a full-time, on-site position based in Dubai. This position is ideal for customer-focused professionals with strong communication skills, service-oriented mindset, and the ability to deliver exceptional member service, manage inquiries efficiently, resolve issues professionally, maintain facility standards, and enhance member experience within a dynamic sports and wellness environment.

Member Service Excellence – You will provide outstanding customer service to all members by greeting them warmly, responding to inquiries courteously, and addressing needs professionally. You will create positive interactions that build member loyalty, represent the club positively, and ensure every member feels valued and welcomed.

Membership Inquiry Management – You will respond to membership inquiries from prospective and current members regarding membership packages, pricing, benefits, and club facilities. You will provide accurate information, explain membership options clearly, and support the sales process by facilitating member onboarding and registration.

Complaint Resolution and Recovery – You will address member complaints professionally and empathetically by listening carefully, understanding concerns, and implementing effective solutions. You will document complaints, escalate complex issues appropriately, and work toward member satisfaction recovery and retention.

Reservation and Booking Coordination – You will manage member reservations for facilities, classes, personal training sessions, and events using booking systems. You will confirm reservations, send reminders to members, handle cancellations and modifications, and optimize facility utilization.

Multi-Channel Communication – You will handle customer communications across phone, email, live chat, and in-person interactions while maintaining consistent service quality and professional tone. You will respond promptly to inquiries, manage communication effectively, and ensure no member request goes unaddressed.

How to Apply:

Send your updated CV to info@champs-sportsclub.com

Please highlight your customer service experience, specific examples of exceptional service delivery, your proficiency with relevant systems and technology, any sports or wellness industry exposure, multilingual abilities if applicable, and your understanding of member engagement and retention. Include a brief cover letter outlining your passion for customer service, your commitment to member satisfaction, your understanding of sports club operations, and your interest in joining Champs Sports Club as a Customer Service Executive. Forward to anyone in your network who may be a strong fit.

About the Company:

Champs Sports Club is a premier sports and wellness facility in Dubai dedicated to providing exceptional member experiences and world-class facilities. The company is seeking customer-service-oriented professionals who bring excellent communication skills, genuine commitment to member satisfaction, ability to manage diverse member inquiries and concerns, and dedication to representing the club professionally and enhancing the overall member experience in a competitive sports and wellness environment.