Role Overview: We are seeking multilingual Contact Center Agents to join our government client in Dubai. You will be responsible for providing exceptional customer service and support to citizens, resolving inquiries, and ensuring accurate information dissemination. Previous government call center experience, particularly in the health sector, is highly preferred.

Handle Inbound and Outbound Calls: Manage a high volume of inbound and outbound customer calls, providing accurate and timely information.

Resolve Customer Inquiries: Address and resolve customer inquiries and complaints efficiently and professionally.

Information Dissemination: Provide accurate information regarding government services and procedures.

Multilingual Support: Utilize your fluency in Arabic, English, and Urdu to communicate effectively with diverse customer base.

System Proficiency: Utilize Genesys and Microsoft Dynamics 365 to manage customer interactions and maintain accurate records.

Government Regulations and Policies: Adhere to government regulations and policies in all customer interactions.

Documentation: Maintain accurate and detailed records of customer interactions and resolutions.

Collaboration: Collaborate with team members and other departments to resolve complex issues.

Government Call Center Experience (Preferred): Previous experience working in a government call center, particularly in the health sector, is highly advantageous.

Location: This position is based in Dubai.

Contact Us:

Interested candidates can share their profiles to hkamal@reachgroup.ae.

About Us:

Reach Group is assisting a government client in Dubai in recruiting qualified Contact Center Agents.