Role Overview: We are currently hiring Call Centre Agents who are ready to join our growing team immediately in Dubai and Abu Dhabi. This opportunity is ideal for both fresh graduates looking to kick-start their careers and experienced professionals aiming to grow in the customer support sector.

Responsibilities: As a Call Centre Agent, your main responsibility will be to handle inbound and outbound calls efficiently. You will be required to communicate with customers, address their concerns, provide solutions, and ensure a high level of customer satisfaction at all times. Clear communication and a calm demeanor are crucial.

Key Attributes: The ideal candidate must be presentable, dedicated, responsible, and honest. We are looking for individuals who are proactive and eager to take ownership of customer interactions. Being hardworking and showing a willingness to go the extra mile will set you apart from others.

Technical Proficiency: Good knowledge of Microsoft Excel is necessary for managing call logs, customer records, and reporting tasks. While BPO or previous call centre experience is advantageous, we also welcome freshers who display the right attitude and enthusiasm.

Work Culture & Environment: Our team operates in a fast-paced, collaborative environment where support and mentorship are integral. You will be working with people from diverse backgrounds and cultures, making this an excellent opportunity to grow professionally.

Compensation: The starting salary for this role is AED 4,500 per month, with the possibility of a higher offer based on your qualifications and interview performance. The company also complies with standard UAE labor law benefits including visa, insurance, and leave policies.

How to Apply:

If you're interested and meet the basic criteria, please send your ATS-friendly CV to kalthoom.hussain@legacyemirates.com with the subject “Call Centre Agent Application – [Your Name]”. Ensure your CV highlights your communication skills, any BPO experience, and technical proficiency.

About Us:

Legacy Emirates is a fast-growing organization with a mission to provide top-tier staffing and customer service solutions in the UAE. Our team values integrity, dedication, and career growth. Working with us means becoming part of a team that recognizes talent, fosters development, and values long-term success.